IT Support Technician

About the Company

ComputerLand of Silicon Valley is a technology solutions provider based in San Jose, California. Founded in 1991, the company provides managed IT services, cloud solutions, network infrastructure, cybersecurity, data center services, and technology support. It works with businesses, educational institutions, and public-sector organizations to deliver reliable IT solutions.

Job Description

ComputerLand of Silicon Valley is seeking a dependable IT Support Technician to assist with daily technology operations and technical troubleshooting. The ideal candidate will provide hardware, software, and network support while helping users maintain productive and secure computing environments.

Key Responsibilities

• Provide technical support for desktop computers, laptops, printers, and other IT equipment.
• Diagnose and resolve hardware and software problems.
• Install, configure, and maintain operating systems and business applications.
• Troubleshoot network connectivity, Wi-Fi, and peripheral issues.
• Assist users with Microsoft 365 and account access.
• Support workstation deployments and equipment upgrades.
• Monitor IT systems and identify potential technical problems.
• Document support requests and troubleshooting procedures.
• Assist with network maintenance and cybersecurity practices.
• Escalate complex technical issues when necessary.

Requirements

• Associate degree in Information Technology, Computer Science, or equivalent practical experience.
• Experience with Windows operating systems and computer hardware.
• Understanding of networking fundamentals, TCP/IP, DNS, and DHCP.
• Familiarity with Microsoft 365 and common business applications.
• Knowledge of hardware installation and software troubleshooting.
• Strong customer service and communication skills.
• Excellent analytical and problem-solving abilities.
• Ability to work independently and as part of a technical team.

Preferred Skills

• Previous experience in IT support or help desk operations.
• Familiarity with Active Directory and Microsoft Entra ID.
• Knowledge of network switches, routers, and wireless systems.
• Experience with remote support and ticket management tools.
• Understanding of endpoint security and data backup.
• Familiarity with cloud-based IT environments.

Compensation

Estimated annual salary range: $55,000 – $78,000, depending on experience, technical skills, and qualifications. Actual compensation must be confirmed by the employer.

Equal Opportunity

ComputerLand of Silicon Valley supports a professional and collaborative working environment focused on customer service, technical excellence, and continuous improvement.

Pay: $55,000.00 - $78,000.00 per year

Benefits

• Dental insurance
• Flexible schedule
• Relocation assistance

Work Location: In person