IT Support Technician

Arcfield Overview: Arcfield was purpose-built to relentlessly protect the nation and its allies from today’s national security threats. We have nearly 70 years of proven expertise and excel in space superiority, hypersonic defense and nuclear deterrence, digital transformation, and surface and undersea warfare domains. Our solution areas include space mission engineering, atmospheric science, digital engineering, mission assurance, and advances in modeling and simulation that together with our enterprise-wide adoption of artificial intelligence and machine learning, lead to better systems and timely, reliable decision-making. Headquartered in Chantilly, VA with 18 North American offices, Arcfield employs 2,200 engineers, scientists, analysts, IT specialists and other professionals who challenge the status quo to deliver an efficient technological advantage to our national security and defense partners. Responsibilities:

Arcfield is seeking a qualified individual for an IT Help Desk Support Technician on-site supporting the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT). Provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.

Principle Duties and Responsibilities

• Excellent customer service, interpersonal, communication skills in order to provide technical and product support.
• Proficient in information technology and operations management.
• Gather feedback for and implement continuous improvement.
• Support special projects related to client support and operations related activities.
• Work with development teams to improve overall processes.
• Work with external vendors as required.
• Attend all meetings as applicable and provide necessary feedback when prompted.
• Ability to work independently on problems and projects.
• Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation.
• Working knowledge of Microsoft Office Applications.
• Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications.
• Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology.
• Able and willing to learn new as well as existing technologies and be a contributing member of a Technical Team.

Qualifications: * HS and 4-5 years experience * Position requires an active Secret-level security clearance * Additional Skills of Interest (not required): + CompTIA Security+ CE + Experience in reimaging and patching + Experience in Linux + Define test strategies including functional, non-functional, regression, automation, security, and performance testing + Clear understanding of computer hardware + Military or Government Experience

Equal Pay Act: This is the projected compensation range for this position. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, Arcfield invests in its employees beyond just compensation. Arcfield ’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long-Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections. Min: $44,836.89 Max: $77,962.65 EEO Statement:

We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.