IT Support Technician

About Us

Established in 1998, Apex Technology Group is headquartered in Cranston, RI, with additional offices in Connecticut and Massachusetts. Our IT engineers hold certifications from Microsoft, Cisco, Aruba, Dell, Apple, HP, Google, Palo Alto, Barracuda, and more. We provide IT strategy, network design, procurement, project management, installation, and ongoing support services.

At Apex, we take a customer-centric approach, delivering high-quality IT services while reducing operational costs. We are large enough to handle any IT challenge yet small enough to provide personalized support solutions tailored to any environment.

We are an equal opportunity employer and do not discriminate based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Our Work Environment Includes

• Collaborative team culture
• On-the-job training
• Professional development
• Growth opportunities

Position Overview

As an IT Support Technician, you will delight our clients and provide exceptional support to Apex clients’ end-users. Using industry-standard tools and best-practice troubleshooting techniques, you will work alongside Level 2 and Level 3 Network Engineers to resolve trouble tickets efficiently.

Additionally, you will be responsible for monitoring and maintaining client networks to ensure availability, reliability, and performance. IT Support Technicians are expected to maintain accurate case documentation, provide regular client communication, and ensure prompt issue resolution.

This role also includes on-site client visits for support assignments and projects, along with participation in the engineering on-call rotation, typically after 6–9 months of full-time employment.

Qualifications

Education & Experience

• Associate’s degree in Computer Science or a related field.
• Bachelor’s degree...