IT Support Specialist

Job Overview

PCA Technology Group is seeking an IT Support Specialist to provide responsive technical assistance to business clients and help maintain reliable, secure IT environments. This role involves troubleshooting hardware and software issues, supporting users, resolving service requests, and assisting with network and cloud technology operations.

The ideal candidate has strong technical troubleshooting skills, a customer-focused mindset, and the ability to explain technical solutions clearly to users with different levels of IT knowledge.

Responsibilities

• Respond to technical support requests through phone, email, remote support tools, and service desk tickets.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Provide technical support for desktop computers, laptops, printers, and peripheral devices.
• Assist users with Microsoft 365, Outlook, Teams, and other business applications.
• Troubleshoot user accounts, passwords, permissions, and access issues.
• Support basic network connectivity, Wi-Fi, and business IT infrastructure.
• Install, configure, update, and maintain computers and software applications.
• Document troubleshooting steps, resolutions, and follow-up actions in the ticketing system.
• Escalate complex technical issues to network engineers or other specialized teams.
• Assist with system monitoring, security updates, backups, and preventive maintenance.
• Maintain professional communication and deliver timely customer support.

Requirements

• Experience in IT support, help desk operations, desktop support, or a related technical role.
• Knowledge of Windows operating systems, computer hardware, and common software applications.
• Familiarity with Microsoft 365 and basic user account administration.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and Wi-Fi.
• Ability to diagnose technical issues and follow structured troubleshooting procedures.
• Strong customer service, communication, and organizational skills.
• Ability to document technical work accurately and manage multiple support requests.
• Willingness to learn new technologies and work collaboratively with technical teams.

Preferred Skills

• Experience supporting multiple business clients or managed IT environments.
• Familiarity with Active Directory, Microsoft Entra ID, and endpoint management tools.
• Knowledge of remote monitoring and management software and service desk platforms.
• Understanding of cybersecurity fundamentals, endpoint protection, and data backup practices.
• CompTIA A+, Network+, Microsoft, or similar technical certifications.
• Experience with cloud services, network troubleshooting, and IT asset management.

About the Company

PCA Technology Group is a Buffalo, New York–based IT services and consulting company that helps businesses manage, secure, and improve their technology environments. Its services include managed IT support, cybersecurity, cloud solutions, network infrastructure, outsourced IT, and custom software development.

The company focuses on helping organizations maintain reliable technology systems, reduce operational disruptions, and align IT services with business needs. Its service desk and technical teams work to resolve client issues and support ongoing technology improvements.

Pay: $50,000.00 - $70,000.00 per year

Benefits

• Dental insurance
• Flexible schedule
• Relocation assistance

Work Location: In person