IT Support Specialist

Job Description

MBPS is seeking a customer-focused IT Support Specialist to provide technical assistance, troubleshoot computer and network issues, and help maintain reliable IT systems. The ideal candidate will have strong problem-solving skills, a service-oriented mindset, and the ability to resolve technical problems efficiently.

In this role, you will support employees with hardware, software, network connectivity, account access, and cloud-based technology. You will help maintain system security, document support requests, and ensure users receive timely and effective technical assistance.

Responsibilities

• Provide technical support for desktop computers, laptops, printers, and related equipment.
• Diagnose and resolve hardware, software, and connectivity issues.
• Respond to help desk requests by phone, email, and remote support tools.
• Assist users with operating systems, business applications, and account access.
• Troubleshoot network connectivity, Wi-Fi, and peripheral device problems.
• Support user account administration, password resets, and access permissions.
• Install, configure, and update software and hardware.
• Document support tickets, troubleshooting steps, and resolutions.
• Assist with system monitoring, routine maintenance, and security updates.
• Escalate complex technical issues to senior IT staff when necessary.
• Help maintain data protection practices, backups, and endpoint security.
• Provide clear instructions and technical guidance to nontechnical users.

Requirements

• Experience in IT support, help desk services, or a related technical role.
• Knowledge of Windows operating systems and common business applications.
• Familiarity with computer hardware, networking fundamentals, and troubleshooting.
• Understanding of user accounts, permissions, and basic cybersecurity practices.
• Strong customer service and communication skills.
• Ability to prioritize support requests and manage multiple tasks.
• Good documentation, analytical, and problem-solving skills.

Preferred Skills

• Experience with Microsoft 365 and cloud-based business applications.
• Familiarity with Active Directory or Microsoft Entra ID.
• Knowledge of remote monitoring and management tools.
• Understanding of endpoint protection, backups, and network security.
• Relevant certifications such as CompTIA A+ or Network+.
• Experience supporting small and midsized business IT environments.

About the Company

MBPS is an IT services company that provides managed IT support, cybersecurity, cloud solutions, network management, and technology consulting. The company helps small and midsized businesses maintain secure, reliable, and productive technology environments. Its services include help desk support, proactive system monitoring, infrastructure management, and IT security solutions.

Pay: $50,000.00 - $70,000.00 per year

Benefits

• Dental insurance
• Flexible schedule
• Relocation assistance

Work Location: In person