IT Support Specialist

• Regular Full Time
• Lowell, MA

LCHC

ID#

1023712974

Type

Regular Full Time

Category

Non Clinical

Base Pay

$28.90/ Hour-

The Organization

Lowell Community Health Center (Lowell CHC) is a community-based health care organization. Our programs have been recognized as national models. With a career at Lowell Community Health Center, you will be joining a dynamic team of passionate and talented people.

* Not a Remote Role, Onsite only *

Summary

Under the direction of the Information Technology (IT) Manager, the IT Support Specialist provides a broad expertise of system knowledge for technical support to computer system users who contact the IT Help Desk. The IT Support Specialist also supports other IT operations as needed. This position is On-site supporting the main and school base building.

Essential Duties and Responsibilities

• Provides Tier 1 & 2 user support for onsite and remote users.
• Monitor helpdesk system for tickets and resolve in a timely manner.
• Manage user accounts in a Windows environment with Office 365.
• Install, and troubleshoot computer software, including all Microsoft365 suite, Epic, browser plug-ins and others.
• Ability to work independently with good troubleshooting skills to exhaust all possible options to resolve issues before escalating to higher tier support.
• Maintain documentation on hardware and software configuration, network configuration, and computer inventory.
• Maintains knowledge base in Helpdesk platform.
• Ability to prioritize tasks and manage competing demands.
• Perform client support of desktop applications.
• Maintain diagnostic skills in supporting Cloud based applications.
• Knowledgeable in supporting VoIP /3CX systems
• Troubleshoots desktops, laptops/tablets, mobile devices, and printers.
• Communicates with department managers on following up requests.
• Functions as gate keeper of creating and termina