IT Support Specialist

Job Overview

Kalamazoo Flower Group and Kalamazoo Garden Solutions are looking for an IT Support Specialist to join our team! This position provides day-to-day technical support across the organization, helping maintain company technology, troubleshoot issues, support business systems, and ensure employees have the tools and resources they need to do their jobs.

Working closely with the Operations Manager and IT/Systems Administrator, this role supports a variety of technology needs, including end-user assistance, hardware and software maintenance, system troubleshooting, remote user support, and ongoing IT projects. Responsibilities also include assisting employees with our company ERP system, Picas, and helping resolve questions or technical issues as they arise.

If you enjoy problem-solving, working with technology, and helping others, we'd love to hear from you!

Responsibilities

• Serve as the main point of contact for end user support of the company’s ERP system (Picas).
• Troubleshoot and resolve Picas user issues, escalating to the IT Manager or vendor as needed.
• Provide daily support to the IT Manager on IT projects, priorities, and tasks.
• Manage Help Desk tickets in a timely manner.
• Run diagnostics to resolve end user reported issues.
• Respond to end users request for service through multiple channels of communication.
• Set up and configure software, computers, and peripheral equipment.
• Maintain SOP’s and other documentation to support the IT environment.
• Work with management and staff to determine software specifications, hardware requirements and process improvement workflows.
• Perform routine preventative maintenance.
• Train colleagues on how to effectively use computer systems and components.
• Contribute to and maintain systems per company standards.
• Perform other duties as assigned.

Required Skills/Abilities

• Proficient with Office 365 Products including Power query, Power BI and Teams.
• Familiar with Windows 10 and 11.
• Familiar with Windows and Linux server multiple version environments.
• Knowledge in MySQL Version 8-17.
• Familiar with Mac IOS and Server.
• Ability to adapt to a constantly changing environment.
• Ability to support remote users via direct internet and VPN connection.

Education and Experience

• 1+ years’ experience working as a helpdesk technician performing the above duties.
• 1 + years providing remote support.
• 6 + Months supporting VPN connections.

Physical Requirements

• Ability to work extended hours during busy season.
• Must be able to lift up to 50 pounds at a time.

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person