IT Support Specialist II

Position Summary

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We are looking for a talented and customer-focused IT Support Specialist to join our growing IT team and help support a dynamic, medium-sized business environment. In this role, you'll play a key part in keeping our technology running smoothly by providing advanced technical support, troubleshooting complex hardware and software issues, maintaining infrastructure systems, and ensuring a seamless experience for both onsite and remote users across multiple departments and locations. The ideal candidate enjoys solving technical challenges, takes pride in delivering exceptional customer service, and thrives in a collaborative environment. You should have strong experience supporting Windows environments, Microsoft 365, networking, LaserJet and thermal label printers, RF scanners/mobile computers, and server infrastructure. If you're someone who likes digging into root causes, handling escalated support requests, and making a real impact on end users' day-to-day success, we'd love to hear from you. Key Responsibilities ========================

End User Support

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• Provide technical support for desktops, laptops, mobile devices, peripherals, and business applications
• Troubleshoot and resolve hardware, software, connectivity, and performance issues
• Receive and resolve support tickets
• Perform root cause analysis on recurring issues and document findings
• Support both onsite and remote employees through phone, email, chat, and remote support tools (e.g., TeamViewer, AnyDesk, or similar)
• Maintain accurate documentation of incidents, resolutions, and support procedures in the ticketing system
• Utilize endpoint management and patch management tools to maintain device compliance and security

Device Setup & Lifecycle Management

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• Configure and deploy desktops, laptops, printers, and mobile devices
• Perform imaging, software installation, syste...