IT Support Specialist

The IT Support Specialist serves as the primary point of contact for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources needed to perform their jobs effectively. This role provides first and second-level technical support for workstations, laptops, mobile devices, printers, Microsoft 365 applications, and user accounts. The IT Support Specialist is responsible for resolving technical issues, deploying end-user technology, maintaining asset records, and escalating infrastructure-related issues when appropriate. Minimum Qualifications: * Associate's degree in Information Technology or equivalent experience. * Two (2) or more years of Help Desk or Desktop Support experience. * Experience supporting Windows 11 and Microsoft 365. * Experience working within an IT ticketing system. * Strong customer service, communication, and problem-solving skills. * CompTIA A+, Network+, or Microsoft Fundamentals certifications preferred. * Experience supporting users in a manufacturing environment preferred.

Essential Job Functions

End User Support - * Serve as the primary point of contact for IT support requests. * Troubleshoot hardware, software, Microsoft 365, and end-user technology issues. * Support Windows workstations, laptops, mobile devices, printers, conference room technology, and remote users. * Document all support activities within the IT ticketing system.

End Device Deployment & Administration - * Prepare, configure, deploy, and replace end-user computing devices. * Install required software and maintain workstation standards. * Coordinate hardware refreshes and equipment deployments. * Maintain hardware inventory and asset records.

User Administration - * Create, modify, and disable user accounts. * Administer Microsoft 365 licensing, security groups, distribution groups, and mailboxes. * Support employee onboarding and offboarding activities. * Assist users with pa...