IT Support Specialist

Job Description

Framework IT is seeking a customer-focused IT Support Specialist to assist with daily technical support, troubleshoot hardware and software issues, and help maintain reliable IT operations. The ideal candidate will provide timely assistance to users, diagnose technical problems, and support the maintenance of computer systems, networks, and business applications.

This position is suitable for a technically minded professional who communicates clearly, prioritizes service requests, and works effectively with users and technical teams.

Responsibilities

• Provide first-line technical support for desktop computers, laptops, printers, and business applications.
• Diagnose and resolve hardware, software, connectivity, and account-access issues.
• Install, configure, and maintain computer systems and approved software.
• Assist with user accounts, password resets, permissions, and access requests.
• Troubleshoot basic network, Wi-Fi, VPN, and remote-access problems.
• Record incidents, troubleshooting steps, and resolutions in a ticketing system.
• Escalate complex technical issues to senior IT staff or specialized support teams.
• Assist with system updates, security patches, equipment setup, and routine maintenance.
• Help employees understand IT procedures and use workplace technology effectively.
• Follow company policies for data protection, access control, and information security.

Skills and Experience

• Experience in IT support, help desk services, desktop support, or a related technical role.
• Familiarity with Windows operating systems and common office applications.
• Basic knowledge of computer hardware, networking, and troubleshooting procedures.
• Understanding of user accounts, permissions, and technical support ticket workflows.
• Strong problem-solving, communication, and customer service skills.
• Ability to document technical issues accurately and prioritize requests.
• Familiarity with Microsoft 365, Active Directory, remote support tools, or endpoint management is an advantage.
• Ability to work independently while collaborating with other IT professionals.

About the Company

Framework IT is the employer named for this job-posting draft. Before publishing, verify the company’s official identity, services, and relevant Chicago-area operations through its verified business information. Confirm that the position represents an authorized opening.

Compensation

The estimated salary range is $50,000–$70,000 per year, depending on experience, technical skills, responsibilities, and the employer’s compensation structure. This is an illustrative estimate, not a verified salary range provided by the company.

Before publishing on Indeed

Confirm the actual vacancy, work location, approved salary range, and required qualifications.

Pay: $50,000.00 - $70,000.00 per year

Benefits

• Dental insurance
• Flexible schedule
• Relocation assistance

Work Location: In person