IT Support Specialist

Position Description: ANPC is a global supplier of precision approach guidance and area surveillance solutions aimed at improving the safety and capacity of civil and military aviation for customers on all seven continents. Our transponder-based solutions are designed to serve airfields where others cannot. We are a team of extraordinary professionals working together to perform an important mission to uniquely serve airports with terrain, obstacles and other challenges that no other business can provide. Job Summary ANPC is seeking an IT Support Specialist to manage day-to-day internal technology needs and serve as the primary on-site point of contact for staff. This role focuses on daily end-user desktop support, device provisioning, and cloud account administration. Complex network infrastructure, server maintenance, and security architecture are fully managed by our outside Managed Service Provider (MSP). This position acts as the internal liaison to route escalated technical issues to our MSP while keeping internal users updated and productive. Essential Job Functions* Serve as the first point of contact for staff needing hardware, software, printer, workstation, and peripheral troubleshooting. * Set up, configure, and manage day-to-day user accounts, group memberships, and password resets in Microsoft Entra ID and Google Workspace. * Execute the physical setup, imaging, and deployment of laptops, docking stations, monitors, and mobile devices for new hires and hardware refreshes following established SOPs. * Log, categorize, track, and resolve user support requests using our internal service desk ticketing platform. * Act as the internal liaison between staff and our outside Managed Service Provider (MSP)—escalating advanced network, server, firewall, or infrastructure issues directly to the MSP helpdesk for resolution. * Maintain accurate records of company hardware, software licenses, peripheral inventory, and serial numbers. * Ensure staff devices are enrolled in automated endpoint patching and endpoint security tools as directed by our MSP. * Maintain user-facing “How-To” guides, onboarding checklists, and basic technical documentation for staff.

Education and Work Experience Requirements

* Associate’s or Bachelor’s degree in Computer Science, Information Technology, or equivalent practical hands-on experience / technical certifications (CompTIA A+, Network+, or MS-900). * 2+ years of hands-on experience in an IT helpdesk, desktop support, or technician role. * 2+ years of practical experience supporting Microsoft 365 / Windows 10/11 environments and/or Google Workspace.

Required Knowledge, Skills, Abilities, and Other Characteristics

* Practical experience adding/removing users, resetting passwords, and modifying group permissions in Microsoft Entra ID (Azure AD) or Google Workspace Admin Console. * Proficiency deploying, configuring, and troubleshooting Windows 10/11 desktop operating systems and standard office applications (Office 365, Zoom, Teams, web browsers). * Experience using remote desktop utilities (Quick Assist, TeamViewer, RDP) to assist remote users. * Foundational knowledge of local networks to verify physical connections, test local IP assignments, confirm DNS connectivity, and run basic diagnostic commands (ping, ipconfig, nslookup). * Experience using standard service management tools (e.g., Freshservice, Jira Service Desk, Zendesk) to log, update, and close support tickets within established SLAs. * Hands-on experience setting up desktop monitors, docking stations, printers, webcams, and mobile devices, including basic hardware diagnostics. * Patient, empathetic approach to solving technical problems for non-technical end-users with strong verbal and written communication skills. * High accountability for tracking tickets to completion, keeping asset inventories updated, and managing day-to-day tasks independently.

Nice to Have

* CompTIA A+, Network+, Security+, or Microsoft Certified: Fundamentals (MS-900 / AZ-900). * Basic awareness of cybersecurity best practices and desktop endpoint security tools. * Experience working alongside third-party Managed Service Providers (MSPs) or external technology vendors.

*Due to the sensitive nature of the information and projects handled at this facility, this position requires U.S. citizenship. Candidates must be U.S. citizens to be considered for this role.* Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job in an office and manufacturing environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for periods of time; operating a computer and keyboard; talk and hear at normal room levels; using hands to finger, grasp, and feel; repetitive motion; close visual acuity to prepare and analyze data and figures; transcribing; viewing a computer terminal; extensive reading; lift, push, carry, or pull up to 20 pounds. Work environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office and manufacturing environment. The noise level in the work environment is usually quiet to moderate. The employee will be exposed to the typical office environment with computers, printers and telephones.

In addition to base pay, our competitive total rewards package consists of:* 401(k) plan with match and immediate vesting. * Comprehensive suite of insurance benefits for employees (and their families) to include a variety of medical plan options (including an HSA with employer contribution), dental, vision, life and disability insurance, Employee Assistance Program (EAP), Legal/Identity support plans, pet insurance. * Access to Flexible Spending Accounts (Medical and Dependent Care). * Generous paid time off including 4 weeks of vacation per year, 11 paid company holidays, which includes a winter company shutdown from Christmas to New Year’s.