IT Help Desk Support Tech

Help Desk Technician (On-Site)

Schedule: Monday-Friday 7:00am - 3:30pm

Location

On-Site Sheboygan, WI

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Noble Community Clinics is seeking a Help Desk Technician to join our IT team and provide responsive, hands-on technical support to employees across our healthcare organization.

In this role, you will serve as a key point of contact for end users, helping troubleshoot hardware and software issues, manage support tickets, set up equipment and user accounts, and provide technical assistance across our clinic locations. The ideal candidate is a patient, solutions-oriented problem solver who enjoys helping people and can effectively balance multiple priorities in a fast-paced environment.

### What You'll Do

Help Desk Support

• Serve as the first point of contact for IT support requests received through the help desk, telephone, email, and other support channels.
• Triage, prioritize, document, and resolve technical support tickets.
• Maintain detailed and accurate technical notes and escalate issues to the appropriate IT resources when needed.
• Provide remote and phone support to employees working at satellite locations.
• Provide on-site, hands-on technical support at clinic locations as needed.

Technical Support & Troubleshooting

• Troubleshoot and provide support for computers, phones, mobile devices, printers, scanners, copiers, webcams, audiovisual equipment, dental sensors, and other IT peripherals.
• Install, configure, image, maintain, and deploy desktops, laptops, printers, and other technology equipment.
• Support OCHIN workstations and printers.
• Assist with workstation, equipment, and office moves.
• Diagnose hardware and software problems and identify effective solutions.

User Accounts & Onboarding

* Create and manage user accounts for new