IT Help Desk Support

Job Summary

• Serves as the primary point of contact for users experiencing technical issues with hardware and software
• Diagnoses, troubleshoots, and resolves frontline technical issues for end users
• Answer incoming calls, emails, or chat requests to provide in-person technical assistance
• Document all incidents, troubleshooting steps, and final resolutions accurately in the help desk ticketing system
• Proficiency in operating systems (Windows, macOS, and mobile platforms).
• Familiarity with remote-access tools and IT service management (ITSM) ticketing platforms
• Basic understanding of networking concepts
• Strong verbal and written communication skills to explain technical fixes to non-technical users
• Patience, active listening, and customer-service orientation
• Effective time management and multi-tasking under pressure
• Noor-Ul-Iman school is a diverse learning community brought together by a mutual desire to practice and preserve core Islamic teachings within a world class educational environment.
• Noor-Ul-Iman School (NUI) is a non-public, non-profit, tax-exempt educational organization recognized by the New Jersey Department of Education and accredited by the New Jersey Association of Independent Schools. It is a member of the New Jersey Association of Independent Schools, the Council of Islamic Schools of North America, and the Islamic Schools League of America
• Please note: Salary amounts are estimates provided by Indeed. Please reach out to Noor-Ul-Iman School if you have any questions.

#IND

Job Type: Full-time

Work Location: In person