IT Help Desk Manager

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Exciting IT Firm seeking a IT Help Desk Manager!

We are a local IT firm located in the Kirkland area and have been in business for over 20yrs. We are rapidly growing and as such we have a need for numerous IT positions, if you have an IT background we are interested in hearing from you!

Our team of professionals is young, energetic, fun, and loves the IT industry. The most important quality we are looking for is a positive attitude along with a fun attitude towards IT. Our business operates as an MSP (Managed Service Provider), which means that we provide and manage IT services for our clients. These services include areas such as monitoring, reporting, maintenance, remote support, hardware upgrades, networking, and more. Because of the unique nature of our clients we are looking for a variety of people to help us assist our clients.

• Manage small staff of 5-10 IT administrators and desktop support staff.
• Ensure clients needs are being met and understand the dynamics of each client and their associated network.
• Train new employees on internal applications and tools used to support our clients.
• Monitor emergency situations, SLA's, backups, and other business critical applications in use at client sites.
• Meet with clients on a regular basis to review support agreements as well as proactive approach to current or future IT needs.
• Develops relationships with external clients and organizations to assess their technology, support, and security needs.
• Provides client assessments, and pitches IT equipment and service packages during meetings or presentations.
• Offers innovative solutions that meet clients’ needs while remaining cost effective.
• Manages projects by creating timelines, adhering to budgets, and assigning staff members.
• Establishes client and sales goals, and tracks progress and other metrics...