Intern- IT Support

Intern- IT Support Analyst

This is an onsite role that is based in Clearwater, FL.

D&H is growing!

Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• As a D&H Co-Owner you receive numerous discounts on services.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

SUMMARY

As an Intern - IT Support Analyst, you will play a critical role in keeping our Tampa office running efficiently. You will be required to support day-to-day ticket management and service requests; end-user support of systems and applications; incident escalation and tracking. The Technology Service Center position is accountable for addressing end-user issues in a timely manner, first call resolution (FCR), assigning and submitting incidents This is a hands-on position where you will gain exposure to a wide range of technologies while building your technical skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Provide onsite and remote support for end user systems (Windows & macOS). * Install, deploy, troubleshoot, repair, and replace IT equipment used in daily operations * Investigate and troubleshoot issues with operating systems, applications, peripherals, and connectivity * Build, maintain, and image desktop hardware and replace or upgrade hardware. * Support IT equipment including:

+ Workstations and tablets

+ Conference rooms and Audio/Video

+ Laser printers, industria