Help Desk Technician Tier I

Training will be Monday-Friday 7:00AM-4:00PM for 2 weeks.

The shift we are hiring for will be Sunday-Thursday from 7:00AM-4:00PM

RDS of Davenport Location- is adding a full-time Help Desk support Specialist to our team. The ideal candidate will have a background in restaurant environments using Aloha or Brink software and/or experience within a call center environment. The candidate will work directly with our customers providing technical support, fielding calls and day to day ticketing tracking.

Essential Customer Service Skills

Great Communication/Interpersonal Skills. Desire to help people, Problem Solving Skills, Ability to work under Pressure, Ability to work as a Team, Patience, Comfortable answering/making customer calls. Must have good attendance and be on-time.

Responsibilities

• Receive calls and provide technology support for Restaurants
• Respond to incoming calls in a timely manner according to department standards.
• Prioritize phone calls according to severity level and follow appropriate procedure.
• Communicate effectively with customers who have varied levels of technical ability.
• Record customer interaction using our database and ticketing system.
• Use troubleshooting strategies to help identify the customer's issues.
• Use all departmental resources necessary to help the customer solve their issue.
• Develop new solutions to frequently occurring problems.
• Prepare for new releases and roll outs to anticipate customer inquiries.
• Positive attitude and Team Focused
• Great communication and phone skills

Essential Tech Support Skills

Required

Experience in desktop operating systems, basic computer hardware, local area networks and basic troubleshooting.

Experience troubleshooting PC issues Experience looking through Error Logs Experience Diagnosing Software issues Experience Diagnosing Hardware issues Experience with Computer Networks Attention to Detail Ability to Explain Technical Inform