Help Desk Technician

To apply for this job please fill out an application at: www.mrgcd.com

The Help Desk Technician provides responsive, reliable, and customer-focused technology support across the District. This position supports a diverse technology environment that includes Windows and iOS devices, audiovisual and conferencing systems, enterprise applications, cloud services, on-premises infrastructure, and meeting and event technologies.

The Help Desk Technician serves as a primary point of contact for employees experiencing technology-related issues. The position installs, configures, maintains, troubleshoots, and supports hardware, software, accounts systems, and peripheral devices while ensuring that technology services remain secure, available, and aligned with MRGCD's operational goals.

The successful candidate will demonstrate strong technical aptitude, excellent communication skills, sound judgement, professionalism, and a commitment to delivering exceptional customer service. This individual must be adaptable, collaborative, and capable of building trusted working relationships with employees, vendors, and other stakeholders.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education

* Associate (Required)

Experience

• endpoint-management, remote-support, or ticketing: 1 year (Preferred)
• supporting audiovisual systems or organizational events: 1 year (Preferred)
• relevant technical support: 1 year (Required)

License/Certification

* NM driver's license (Required)

Work Location: In person