Help Desk Team Lead

The Opportunity

Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional knowledge, and working or general industry knowledge. Develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance, and review or guide activities of junior employees.

You Have

• 2+ years of experience leading a help desk team
• Experience with ticketing systems and triaging tickets for a team
• Experience with AWS and with RHEL or Windows Server
• Experience with Agile
• Experience on a DevOps team
• Experience with process improvement and automation
• Ability to communicate with stakeholders and clients across the program
• Secret clearance
• Bachelor's degree
• DoD 8570 IAT Level II Certification

Nice If You Have

• Experience as a Scrum Master
• Experience with Jira workflows or automations
• Experience with Active Directory ( AD )
• Experience with Infrastructure as Code, including Terraform, Cloud formation, or Configuration as Code, including AWS SSM, Ansible, PowerShell, or Bash
• DoD 8570 IAT Level III Certification

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. In...