Help Desk Support Specialist

Help Desk Support Specialist

Help Desk Support Specialist

Position Name

Evans General Contractors

Evans General Contractors

Company

At a Glance

Position Location

Alpharetta, GA

Remote Type

Onsite

Job Description

Position Summary

The Help Desk Support Specialist is responsible for providing support and technical assistance to Evans General Contractors, LLC’s (Evans) employees and will join Evans’ growing IT Department. The Help Desk Support Specialist will be responsible for answering requests and addressing system and user issues in a timely and professional manner.

Duties and Responsibilities

• Serve as the first line of support for incoming IT requests
• Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Support onboarding and offboarding processes, including device setup and account provisioning.
• Escalate complex issues to higher-level IT staff or vendors as needed.
• Maintain accurate documentation of issues, solutions, and procedures.
• Monitor system performance and report irregularities or potential risks.
• Assist with IT asset inventory and lifecycle management.
• Educate users on best practices for security, software usage, and troubleshooting.
• Other responsibilities as assigned

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*Evans General Contractors, LLC is an Equal Employment Opportunity Employer, including disability and protected veteran status.*

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*Recruitment Firms/ Staffing Agencies: Evans General Contractors, LLC (Evans) does not accept unsolicited resumes from Recruitment Firms/Staffing Agencies. All unsolicited resumes submitted to any Evans employee, including Hiring Managers, will be treated as the property of Evans and no referral fee will be paid unless there is a previously executed agreement between the Recruitment Firm/Staffing Agenc...