Help Desk Specialist

Primary Function

Reporting to the IT Manager, the Help Desk Specialist is responsible for providing assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The employee will be working primarily at Advantus Corporate Office on San Jose Blvd in Jacksonville FL, however, travel to Jacksonville’s warehouses will be required.

Primary Responsibilities

• Act as “Tier 1” technical support for most technical issues while empowering users to solve their own issues as much as possible.
• Troubleshoot common issues with label printers and scan guns running Android.
• Set up equipment (typically desktops and laptops) for employee use, performing or ensuring proper cabling, operating systems, or appropriate software installation.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain remote management systems such as Desktop Central and Intune
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. (Document, document, document!)
• Read technical manuals, perform internet research, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Maintain inventory of IT assets and help promote and maintain a clean server room and IT environment at all sites.
• Perform routine maintenance around reports, labels, and other documentation required by operations.
• Create and maintain users in Active Directory (On-Prem and Azure)
• Create and maintain user groups and permissions.
• Maintain and monitor Endpoint security logs and schedule updates.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent
• A+ certification or a minimum of 5 years of experience as a Desktop Specialist.
• Experience with Windows Operating Systems
• Experience in a Windows-based networking environment (Active Directory)
• Experience in remote management software
• Reliable and dependable
• Strong skills in problem-solving and critical thinking
• Able to think outside the box.
• Excellent time management skills and ability to manage multiple tasks.
• Proven interpersonal and communication skills.
• The ability to work with all levels of employees in a professional manner.
• Excellent analytical and decision-making abilities.
• Detail Oriented
• *Microsoft certification is a plus.*
• *A baseline understanding of HTML and scripting (Python, PHP, PowerShell, JavaScript) is a plus.*
• *Experience in NetSuite or an ERP system is a plus.*
• *Working knowledge of Azure Cloud or other cloud services is a plus.*
• *Working knowledge of networking concepts is a plus.*

EOE

Job Type: Full-time

Expected hours: 40.0 per week

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Application Question(s)

• Do you have A+ certification?
• What is your desired payrate?

Education

* Associate (Preferred)

Experience

• Tier one helpdesk support: 2 years (Required)
• Windows Operating Systems: 2 years (Required)

Work Location: In person