Help Desk Analyst II

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

*PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.*

*If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.*

*We are seeking team members who:*

*Are inspired and compassionate problem solvers;*

*Produce high quality work;*

*Thrive in the excitement of the ever-challenging environment of modern medicine; and*

*Are committed to achieving superior health outcomes for people living with rare and devastating diseases.*

*At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.*

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location

Pittsburgh, PA. (Onsite).

Job Type

Non-Exempt

Status

Full Time

Reports To

Support & Operations Manager

Purpose

The Help Desk Analyst II provides end-user support, interacting with users daily to support end-user technology, including software, hardware, connectivity, audio/visual, and telephone system. This role provides basic end-user technology training.

Responsibilities

* Day-to-day operations, maintenance and problem resolution for all computer systems, equipment, and software. + Works with end users to identify and resolve issues. + Installs, configures, tests, maintains, monitors and troubleshoots end user hardware (desktop, laptop, and thin client), telephones and network...