General Help Desk

Position Overview

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This is an onsite position based in our Logan, Utah office. As a member of the Help Desk team, you will be the front line of technical support at Conservice—the first point of contact when employees run into computer problems. You will work directly with end users both in person and remotely to troubleshoot hardware and software issues, resolve account problems (expired passwords, lockouts, access requests, and the like), and support computer deployments from the moment a machine is delivered through full setup at the user's workstation.

This role is a great fit for someone who enjoys solving problems, likes working with people, and wants to build a strong foundation in IT support. Evening and weekend hours may occasionally be required based on the needs of the company.

Key Responsibilities

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• Serve as the first point of contact for end users seeking technical assistance in person, by phone, by email, and through the ticketing system.
• Diagnose and resolve issues related to computer hardware, software, peripherals, and user accounts.
• Ask clarifying questions to accurately identify the nature of each problem, then walk users through the resolution step by step.
• Handle account-related requests such as password resets, account lockouts, and access provisioning.
• Image, configure, and deploy new computers, and set them up at user workstations.
• Install, modify, and repair hardware and software, and connect peripherals for users.
• Run diagnostics to identify and resolve performance or connectivity problems, including issues across local and wide area networks (LAN/WAN).
• Maintain the day-to-day performance and reliability of end-user systems.
• Document internal procedures and contribute to the team knowledge base.
• Provide basic training to help users get the most out of their tools.
• Follow up with users to confirm issues are fully resolved and gather feedback on their expe...