Executive IT Support Sr Analyst

Job Details

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Location: Hartford, CT Category: Information Technology Employment Type: Full time Job Ref: R2625872-168 Sr Analyst Client Tech - IC07CE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

We are seeking a highly skilled and customer-focused Executive IT Support Senior Analyst to support our C-Suite executives in both onsite and remote settings with high-touch, white-glove technology services. This role requires a proactive, hands-on technical expert who operates with a strong customer-first mindset, delivers seamless technology experiences, and anticipates executive needs before issues arise. The individual will partner with Workplace Services, Collaboration Technology teams, and other engineering partners to ensure executive productivity is maximized.

Key Responsibilities

• Deliver high-touch, white-glove technology support to the C-Suite and their administrative teams
• Provide timely onsite and remote technical support, resolving issues across devices, collaboration tools, conferencing systems, and network connectivity
• Ensure full technology readiness for executive meetings, board sessions, and other ELT events, including live event support and conference room optimization
• Proactively monitor, maintain, and improve executive technology environments to ensure reliability, performance, and security
• Diagnose and resolve technical issues by identifying root causes and maintaining accurate documentation of incidents, service requests, and resolutions
• Partner with engineering teams, Workplace Services, and external vendors to implement solutions, support upgrades, and enhance overall service delivery
• Build strong, trusted relationships with executives, executive assistants, and k...