Electrical Technical Support Engineer

Join a global manufacturing leader where innovation, precision, and quality come together. Behm Consulting is recruiting for a direct hire opportunity with Paper Machinery Corporation (PMC), located at 8900 W. Bradley Road, Milwaukee, WI. Since 1951, PMC has been designing and building world-class paperboard cup and container forming equipment for customers around the globe. If you're looking to build your career with an innovative manufacturer that values quality, teamwork, and continuous improvement in a clean, climate-controlled manufacturing facility, we'd love to hear from you.

Job Overview

The Technical Support Engineer position is responsible for providing technical support and troubleshooting assistance for OEM machinery installed at customer facilities worldwide. This role serves as a key technical resource for customers, field service technicians, and internal teams by diagnosing electrical and light mechanical issues, supporting machine commissioning and service activities, and contributing to technical documentation and training initiatives.

Key Responsibilities

• Provide remote technical support via phone, email, and other communication platforms to customers and field service technicians.
• Diagnose and resolve electrical, controls, and light mechanical issues on OEM equipment.
• Guide customers and technicians through troubleshooting procedures to minimize downtime and restore production quickly.
• Document service cases, troubleshooting steps, and resolutions in company service management systems.
• Escalate complex technical issues to ensure timely follow-up.
• Travel to customer facilities domestically and internationally to troubleshoot, repair, and optimize machine performance.
• Support machine installations, commissioning activities, upgrades, and service projects.
• Assist with root cause analysis and implementation of corrective actions to improve machine reliability.
• Support emergency customer servic...