Director, Quality Assurance

Company

EverCommerce Solutions Inc.

Worksite Address

3601 Walnut Street, Suite 400, Denver, CO 80205. This is a fully remote position. Work from home benefit provided. Worksites are unanticipated.

Job Title

Director, Quality Assurance

Salary

$217,150.00/year

Job Duties

• Develop and execute the overall QA vision, strategy, and roadmap in alignment with product and engineering goals.
• Build, scale, and lead a global QA team, including onshore and offshore members.
• Establish KPIs, metrics, and reporting processes to measure software quality and team effectiveness.
• Design and oversee robust automated testing frameworks including UI, API, performance, and regression.
• Ensure comprehensive performance/load testing strategies are in place for high-volume SaaS environments.
• Oversee and improve CI/CD pipelines for continuous deployment.
• Leverage AWS, Azure/OCI or GCP services to scale testing infrastructure.
• Evaluate and integrate AI-driven QA tools to enhance testing accuracy, coverage, and speed.
• Stay up to date on the latest testing tools, frameworks, and trends—introduce best-of-breed technologies.
• Work closely with Product Management, Engineering, Compliance, and Customer Support to ensure test coverage and release readiness.
• Collaborate with Regulatory and Security teams to meet HIPAA, HITRUST, and other compliance requirements.
• Champion quality and operational excellence by promoting test-first and shift-left approaches.
• Continuously improve QA practices, tools, and team performance.
• Use SaaS platforms in regulated industries including healthcare and life sciences to validate software quality, ensure regulatory compliance, and maintain audit-ready documentation.
• Perform frameworks and load testing of cloud-based applications.
• Apply knowledge in healthcare domains to ensure software meets industry-specific quality standards, patient safety requirements, and clinical workflow needs.
• Manage dist...