Cloud Systems Engineer

Job Summary

:

The Cloud Systems Engineer provides a combination of analytical and technical abilities as well as oversight of CCANY’s Information Technology (IT) systems holistically to include servers, hardware, software, network, and overall infrastructure providing subject matter expertise for both hardware and software. The Cloud Systems Administrator assists with implementing, supporting, maintaining, and managing IT services, including but not limited to Complex Problem Resolution, Technology and Architecture Planning, Operations, System Administration, and Project Management. This position will also provide advanced technical support for desktop, server, and networking issues. This role will ensure all IT services are properly maintained and upgraded, including anti-virus, backups, imaging, and patching.

Supervisory Responsibilities

:

* None.

Essential Duties and Responsibilities

:

Complex Problem Resolution

• Troubleshoot and resolve system hardware, software, and network issues
• Monitor industry trends and developments for possible agency application
• Assume responsibility for security issues: physical, network, virus, and data center
• Coordinate Internet/Intranet access and ISP vendor problem resolution
• Document and communicate problem resolutions to other IT staff

Technology and Architecture Planning

• Design and implementation of on-premises, hosted, and cloud solutions
• Provide and maintain network architecture documentation and charts
• Design and build networks that scale
• Assist with long-term technology planning
• Maintain and implement cloud technology
• Design, recommend and implement network upgrades
• Perform capacity planning and monitoring of network, cloud, and server resources

Operations

• Provide on-site assistance for network buildouts as needed
• Oversee day-to-day operations of network, cloud, and server system
• Obtain and review vendor certifications for network software and hardware
• Consu