Client IT Support Technician

Description: WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The ideal candidate is a tech-savvy professional with exceptional customer service skills who thrives in a fast-paced, in-person environment. They need to be comfortable working face-to-face with a diverse client base and technology platforms. They are adept at diagnosing issues quickly and skilled at explaining and demonstrating technical concepts in accessible language. They also are comfortable writing and updating documentation as they discover new common issues and solutions.

This position requires expertise in supporting various hardware devices, operating systems, and software applications, with a focus on providing an exceptional in-person support experience. The specialist may occasionally assist clients via remote support channels, if needed, but their primary responsibility is delivering face-to-face technical assistance and training to the on-campus community.

The role demands strong verbal and written communication, problem-solving abilities, technical aptitude, and excellent face-to-face interpersonal skills. The specialist must be adaptable to changing technologies and capable of providing support for both standard IT needs and potentially other university services as required. 24/7 business continuity: This role requires occasional availability outside of traditional working hours to address urgent business needs as they ari