BSS Systems Engineer

The Role in One Sentence

You’re the engineer who makes the systems that run our broadband business talk to each other — and then run themselves.

What You’ll Actually Do

When a customer signs up for broadband, VoIP, or IPTV, a chain of systems has to fire in order: the CRM captures the order, the product catalog prices it, provisioning turns the service on, and billing starts the clock — all without anyone keying data in twice or chasing down why an account didn’t activate. Your job is to design, connect, and automate that chain, and to keep it reliable as we grow.

This is fundamentally an integration and automation role, not a single-platform admin job. You’ll live across our core CRM, billing, and provisioning platforms, but the value you create is in the connective tissue between them. If you like turning manual, error-prone handoffs into clean automated workflows — and you’re comfortable moving between a CRM config screen, a Python script, and an API spec in the same afternoon — this is built for you.

Title

BSS Systems Engineer

Location

Remote

Rate

$85,000-$115,000 annually

Full-Time/Part Time

Full-Time

Reporting to

Director of BSS

What a Typical Week Looks Like

No two weeks are identical, but roughly

• ~40% — Integration & automation. Building and maintaining the connections between systems (APIs, webhooks, middleware, scripts) and automating provisioning, activation, and billing workflows.
• ~25% — Platform configuration. Configuring and tuning BSS platforms: CRM, billing, product catalog, provisioning, service activation, inventory, and workflow tools.
• ~20% — Reliability & data integrity. Troubleshooting system-level issues end to end, keeping data in sync across CRM, network management, and billing, and coordinating with vendors when needed.
• ~15% — Collaboration & projects. Working with other teams on workflow design, release planning, vendor evaluations, UAT, c...