Azure DevOps Engineer (Remote)

Software Engineer II willplay a critical role in ensuring the reliability and efficiency of our systems, which in turn drives customer delight. The Support Engineer role will help Inspira maintain operational excellence.

This role is an excellent opportunity for someone looking to gain hands-on technical experience while working across multiple teams, and will be at the intersection of engineering, operations, and customer success, helping to diagnose issues, triage requests, execute data corrections, and ensure our systems run smoothly.

This role supports critical health benefits infrastructure such as HSA administration, banking integrations, and regulatory compliance. Support Software Engineer II work directly with production data involving real money movement, tax reporting, and multi-bank operations.

* Duties & Responsibilities:

### o Support Engineering and Operations

• Ability to independently handle escalations end-to-end without manager intervention
• Demonstrated judgement on when to escalate vs. resolve, especially around money movement and compliance-sensitive issues
• Track record of identifying recurring support patterns and proposing systemic improvements
• Coach and mentor less experienced teammates on troubleshooting approaches and best practices
• Respond to internal support requests from various teams and assist in troubleshooting and fixing technical issues such as executing data corrections, processing trustee-to-trustee transfers and settlements, and overseeing money movement and remediation efforts
• Identify and route unresolved issues to the appropriate engineering or product teams for further action
• Leverage AI as a tool, not a replacement - Candidates are expected to understand that AI is a power productivity multiplier while maintaining engineering judgment, and ensuring AI generated code meets quality standards

### o System Monitoring and Incident Triage

* Monitor operational dashboards, error logs...