Associate Quality Assurance Engineer

Wage Rate: $68,000/year Overview:

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc. and Keefe Group, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation. About This Position:

The Associate Quality Assurance (QA) Engineer performs manual testing, assists in automation testing, and helps maintain test cases in Qase. Under guidance from more experienced QA team members, this role executes test plans, documents results, logs defects, and learns to troubleshoot issues across Linux and Windows systems, while developing knowledge of the company’s software applications and integrated systems. QA Engineers must be comfortable shifting focus quickly to meet changing priorities and requirements and may also perform targeted QA in production environments to verify file changes or review configuration work prior to client delivery. This position requires attention to detail, curiosity, and the ability to work collaboratively in a remote environment.

Most testing focuses on the company’s client‑facing web GUI, which integrates phone, video visitation, and other service management functions. The role also includes testing other internal and external GUIs, as well as standalone phone and video visitation. Out‑of‑cycle features and fixes may require rapid testing and deployment. Other duties may be assigned as determined by the needs of the business.

Essential Functions, Duties, and Responsibilities* Execute...